Shipping & Refund Policy
Shipping & Delivery Policy
At Oceanic Healthcare, we are committed to delivering your medical and wellness equipment safely and promptly.
Order Processing & Dispatch
Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Dispatch Location: All orders are carefully packed and dispatched from our primary warehousing facilities in Coimbatore, Tamil Nadu.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery timelines depend on your location:
Tamil Nadu & South India: 2 to 4 business days.
Rest of India: 5 to 7 business days.
Note: Delivery times for heavy or bulky items (such as hospital beds, wheelchairs, and large fitness equipment) may take slightly longer due to specialized freight handling.
Heavy & Bulky Freight Handling
For large infrastructural items, fitness equipment, and hospital furniture, we partner with specialized logistics providers to ensure safe transit. Please ensure that the delivery address is accessible for large delivery vehicles.
Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.
Return & Refund Policy
We stand behind the quality of our healthcare products. If you are not completely satisfied with your purchase, we are here to help.
Return Window & Eligibility
You have 7 days from the date of delivery to initiate a return. To be eligible for a return, the item must be:
Unused and in the exact same condition that you received it.
In its original packaging, with all manuals, accessories, and tags intact.
Non-Returnable Items (Hygiene & Safety)
Due to strict health, safety, and hygiene regulations, the following items cannot be returned unless they arrive damaged or defective:
Personal mobility and hygiene aids (e.g., commode chairs, toilet elevators).
Wearable orthopedic supports, braces, and splints (if the packaging has been opened).
Respiratory products (e.g., vaporizers, massagers) once unsealed.
Damaged or Defective Goods
If your product arrives damaged or has a manufacturing defect, please contact our customer service team within 48 hours of delivery. Please include your order number and clear photos of the item and its packaging. We will arrange for a replacement or a full refund at no additional shipping cost to you.
Return Shipping & Restocking
Standard Returns: For voluntary returns (e.g., changed mind, ordered wrong size), the customer is responsible for paying return shipping costs.
Bulky Equipment: Returning large fitness equipment or hospital furniture may incur a restocking fee and specialized return freight charges, which will be deducted from your final refund.
The Refund Process
Initiate: Contact us at support@oceanichealthcare.in or call 73975 70975, 76670 76679, 97896 67896 to request a return authorization.
Inspect: Once we receive your returned item at our Coimbatore facility, our quality team will inspect it and notify you of the approval or rejection of your refund.
Refund: If approved, a credit will automatically be applied to your original method of payment within 5 to 7 business days.
Need Help?
For any questions regarding shipping, returns, or tracking your order, please reach out to our support team at support@oceanichealthcare.in.