Everything you need to know about delivery, returns and refunds for orders placed with Oceanic Healthcare. We are committed to delivering your medical and wellness equipment safely and promptly.
1–2 days
Order processing
2–4 days
Tamil Nadu & South India
5–7 days
Rest of India
7 days
Return window
Shipping & Delivery
Order Processing & Dispatch
Processing time: All orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email. We will notify you again when your order has shipped.
Dispatch location: All orders are carefully packed and dispatched from our warehouse in Coimbatore, Tamil Nadu.
Shipping Rates & Delivery Estimates
Any applicable shipping charges are calculated and shown at checkout before you pay. Estimated delivery times after dispatch:
Tamil Nadu & South India: 2–4 business days
Rest of India: 5–7 business days
Note: Heavy or bulky items (such as hospital beds, wheelchairs, massage chairs and large fitness equipment) may take slightly longer because they require specialised freight handling.
Heavy & Bulky Freight Handling
For large items such as fitness equipment, massage chairs and hospital furniture, we partner with specialised logistics providers to ensure safe transit. Please make sure the delivery address is accessible for large delivery vehicles.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can check its status. Please allow up to 24 hours for tracking information to become active.
Returns & Refunds
We stand behind the quality of our healthcare products. If you are not completely satisfied with your purchase, we are here to help.
Return Window & Eligibility
You have 7 days from the date of delivery to request a return. To be eligible, the item must be:
Unused and in the same condition in which you received it.
In its original packaging, with all manuals, accessories and tags intact.
Non-Returnable Items (Hygiene & Safety)
For health, safety and hygiene reasons, the following items cannot be returned unless they arrive damaged or defective:
Personal mobility and hygiene aids (e.g. commode chairs, toilet seat raisers).
Wearable orthopaedic supports, braces and splints, once the packaging has been opened.
Respiratory and inhalation products (e.g. vaporisers, steam inhalers, nebulisers), once unsealed.
Damaged or Defective Goods
If your product arrives damaged or has a manufacturing defect, please contact our customer support team within 48 hours of delivery. Include your order number and clear photos of the item and its packaging. We will arrange a replacement or a full refund at no additional shipping cost to you.
Return Shipping & Restocking
Standard returns: For voluntary returns (e.g. change of mind or wrong size ordered), the customer is responsible for return shipping costs.
Bulky equipment: Returns of large fitness equipment or hospital furniture may incur a restocking fee and specialised return freight charges, which will be deducted from your refund.
